Legal

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how STAIRS collects, uses, stores and protects your personal information when you use our website and shopping services.

1. Information We Collect

When you use STAIRS, create an account, place an order or contact us, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Account and login information
  • Shipping and delivery address
  • Order and purchase history
  • Wishlist and shopping-cart information
  • Reward points and redemption history
  • Payment-related information required to process an order
  • Device, browser and IP address information

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Create and manage your STAIRS account.
  • Process and fulfil your orders.
  • Arrange delivery of purchased products.
  • Process payments and maintain payment records.
  • Apply eligible promotional offers and free gifts.
  • Calculate and maintain reward points.
  • Process eligible reward-point redemptions.
  • Respond to customer enquiries and support requests.
  • Improve our website, products, services and security.
  • Prevent fraud, misuse and unauthorized activity.

3. Orders and Payments

When you place an order, information necessary to complete the order may be shared with relevant payment, delivery or service providers.

STAIRS does not require or intentionally store your payment card password, PIN or other confidential banking credentials on our website.

4. Cookies and Website Data

STAIRS may use cookies and similar technologies to maintain sessions, remember shopping-cart information, improve website functionality, understand website usage and provide a smoother shopping experience.

5. Reward Points

Reward-point activity may be associated with your account and order history. Points may be earned, redeemed, adjusted or reversed according to the STAIRS rewards rules and applicable order conditions.

6. Promotional Offers and Free Gifts

When you qualify for a STAIRS promotional offer, information relating to the qualifying products, quantities and applicable free gifts may be recorded with your order.

Where an offer states that the gift is selected by STAIRS, the customer does not select the free gift. The applicable gift is selected by the company and is subject to availability.

7. Data Protection

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Information Sharing

STAIRS does not sell or rent your personal information.

We may disclose information when necessary to provide requested services, process orders, arrange delivery, comply with legal obligations, prevent fraud or protect the rights and security of STAIRS, our customers or others.

9. Your Rights

Subject to applicable requirements, you may:

  • Access the personal information associated with your account.
  • Update or correct inaccurate account information.
  • Request deletion of your account.
  • Contact STAIRS regarding privacy concerns.
  • Ask questions about how your information is used.

10. Children's Privacy

STAIRS is an online shopping service and is not intended for children to use independently. Where applicable, a parent or legal guardian should supervise a child's use of the service.

11. Policy Updates

STAIRS may update this Privacy Policy from time to time to reflect changes in our services, practices or legal requirements.

The updated version will be published on this page and will become effective upon publication unless stated otherwise.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact STAIRS through our Contact page or official support channels.